Customer service
We look forward to helping you with your inquiry.
F.A.Q
An online order can unfortunately not be returned in a physical store. The return must be sent back to us.
Non-EU countries need to pay for their shipping costs on their own.
If you want to make a return, CLICK HERE.
You're allowed to send it back within 30 days of receiving your order.
We will not accept or refund incomplete returns or products that have been used or washed.
Click on your country for further return instructions:
Unfortunately, we are unable to administrate exchanges in our warehouse. If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product.
Return instructions CLICK HERE.
If you have paid your order with a gift card, you will be refunded with a new gift card of the same amount. Our customer service will send you a new gift card via email.
Underwear can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.
Due to the nature of underwear, we do not accept returns if opened and/or tried.
Returns take app. 3 - 6 weeks.
Returns are first shipped to our return hub in Germany before being sent collectively to our final destination warehouse in Sweden. The tracking link will only show when your returned order has arrived in the German hub.
If your order was sent with Budbee / Instabox, please book your return via the link you received in your delivery SMS from Budbee / Instabox or enter the order in the Budbee / Instabox app. You do not need a return label to send the package.
The return takes about 2-4 weeks.
If you have received your delivery with Budbee / Instabox, please book your return via the SMS you received from Budbee / Instabox or go into Budbee / Instabox app to book your return. We offer a free return via Budbee / Instabox Box.
You should not have a return label, when the driver collects the package from the box or at your home, he will have a return label with him.
We will refund the return amount as soon as we have received the return and checked it at our warehouse in Sweden, it takes about 3-6 weeks from the time you sent the package. The refund of the return amount is made to the same payment method that you used when you placed the order.
If you paid via Klarna
If your invoice is due within the time frame for our return processing, we ask you to either pay the invoice or contact Klarna to postpone the due date on it. You can also do this via the Klarna app. If you have already chosen to pay your invoice, Klarna will refund the amount for your purchase as soon as the return has been approved by us.
If you have registered your return on our site but have not received a return label. Please email us at customerservice@bjornborg.com and we will arrange a return label.
ATTENTION! Does not apply to NON-EU purchases.
Unfortunately, we cannot resend a package that has been returned to us. We will refund you as soon as we receive the return.
Items purchased online or in-store from now until December 15 have an extended return policy and can be returned until January 15, 2025.
- Enter the valid voucher code in the voucher code field "Got promotion code or a voucher?" at checkout.
- Click "Add+"
- Check the sum of your order has been adjusted in accordance with your voucher
- Proceed to payment
If you have problems placing an order, please try below:
- Try refreshing the page or placing the order with another device such as a mobile phone or computer, for example.
- If the problem persists, try using a different browser.
- You can also try an alternative payment method, if you previously made an order attempt with an invoice, you may be able to test with card payment instead to see if this helps.
- Still not working? CLICK HERE to contact us and we will help you!
If money has been withdrawn during your unsuccessful order attempt, it takes between 1 - 5 banking days for your money to land back on your account or be corrected against your invoice. If the refund takes longer, we ask you to contact your bank for information regarding their handling of the refund.
You should receive an order confirmation within a couple of minutes. If you have not received this email please check the spam folder of your email account.
Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact our Customer Service before you place another order at our website. CLICK HERE to contact us!
If you have not received an order confirmation to your stated email address, please check your spam as emails sometimes end up there for some reason. Not receiving a confirmation does not always mean that your order was not successful. Please contact our Customer Success Team right here before making another ordering attempt just to be sure. CLICK HERE to contact us!
If you have been charged/reserved when unsuccessfully attempting to place an order, it will be refunded within 1 - 5 days, so no worries!
We are unable to apply discounts after your order has been placed.
First double check the code is correct and valid - please note that promotion codes cannot be used with discounted items or in combination with other offers.
How to apply your promotion code:
1. Enter the valid promotion code in the promotional code box "Got promotion code or giftcard? at checkout
2. Click "+Add"
3. Check the sum of your order has been adjusted in accordance with the promotional offer
4. Proceed to payment
After submitting your order, you will be directed to the order confirmation page. We recommend you save your order number in case you feel the need to contact Customer Service in regards to your order. In addition, you will receive an email confirmation, usually within minutes. If you cannot find your order confirmation in your inbox, please check your spam as emails sometimes end up there.
It is not possible to add something to an already placed order.
The order will only appear on your account when it is sent, provided you were logged in when the purchase was made.
Unfortunately, it is not possible to combine 2 placed orders. These will be sent in separate packages.
We don't have the possibility to make any changes in the address after an order has been placed. Our best advice, if the address is incorrect, is for you to place a new order ensuring the address is correct and wait for the original order to be returned and refunded.
Usually, the parcel is returned to us within 3-6 weeks, and we will then issue a refund for the order. We understand this is far from ideal and apologize for the inconvenience. However, it is due to avoid fraudulent orders being processed and in the end, for your safety as a consumer.
Unfortunately, it is not possible to cancel, add or change anything on an already placed order. If you ordered the wrong size, we instead recommend you to return the item and place a new order on the size you want to receive.
If you are unable to pick up your package in time, it will be sent back to us automatically within 10-14 working days. Once we have received the package in return, a refund will be made.
All orders and products are shipped from our Swedish warehouse. International orders can incur taxes, as you are aware of and duties as determined by the customs agency within the destination country. This is not uncommon when shipping to a non-EU country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. Please contact your local customs office for further information.
Your order will be sent out of our warehouse as quickly as possible but always within 1-2 days. After holidays it can take about 1-3 days.
Normally the time of standard delivery is 3 - 10 business days (Mon-Fri) depending on the market, after dispatch from our Swedish warehouse.
All orders are fully traceable using DHL/UPS/Budbee/Instabox Track and Trace. You will receive your tracking number in a shipping confirmation sent to your registered email address upon dispatch. The delivery time is only an estimation and particularly during high season (e.g. Christmas and sales) deliveries may take longer than normal depending on the postal handling.
When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.
BUDBEE - You will receive an SMS with your shipping information, you can also download their app.
DHL - Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website.
UPS - Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website.
If there are no updates in the tracking within 10 days, please CLICK HERE and contact us so we can help you!
Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking number along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.
If you have not received your order after 10 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact our Customer Success Team right here.
Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.
We recommend you to place a new order ensuring the address is correct.
Normally the time of standard delivery is 3 - 10 business days (Mon-Fri) depending on the market, after dispatch from our Swedish warehouse.
All orders are fully traceable using DHL/UPS Track and Trace. You will receive your tracking number in a shipping confirmation sent to your registered email address upon dispatch. The delivery time is only an estimation and particularly during high season (e.g. Christmas and sales) deliveries may take longer than normal depending on the postal handling.
You will receive a shipping confirmation email with all the details of your order along with a tracking number, so you know that your new Björn Borgs are on their way! If you cannot find the confirmation in your inbox, please check your spam as emails sometimes end up there.
Our aim is to always process and dispatch all orders within 1-2 business days. During busy times like sale or local public holidays, order processing might take additional time due to high pressure in our warehouse and/or due to the postal handling along the way.
To Nordic countries:
The shipping cost is FI €4.95 - 14.95 / NOK 60.00 - 150.00 / DKK 39.00 - 50.00 and free on all orders over FI €80 / NOK 800 / DKK 800.
To Europe:
The shipping cost is €4.00 (UK £3.95) and free on all orders over €80 (UK £80.00).
For some countries, we can only offer to deliver with DHL Express, for a cost of €14.95.
To the rest of the world:
The shipping cost is €14.95 and free on all orders over €150.00
USA: The shipping cost is 19.99 USD. Customs charges will apply.
Canada: The shipping cost is 19.99 CAD. Customs charges will apply.
Tax/VAT:
All orders and products are shipped from our Swedish warehouse. International orders can incur taxes, as you are aware, and duties as determined by the customs agency within the destination country. This is not uncommon when shipping to a non-EU country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. Please contact your local customs office for further information.
Packages are not sent on public holidays and weekends. During Public holidays, Sale and Weekends, the lead time for our shipments can sometimes be longer than normal.
Once your order has been shipped, you can track your package by:
- DHL: Click on the tracking link in the email that contains your shipping confirmation.
- Budbee / Instabox: Enter the Budbee / Instabox app to track your package.
- CLICK HERE to contact our customer service for more information about your order.
Once an order has been placed, it is processed immediately so that you can receive your package as soon as possible. Therefore, we, unfortunately, have no opportunity to cancel, add, or change anything in your order.
In addition to the mandatory address fields marked with (*), you have the option of entering additional information in the second address field. This is available for any other information that is necessary for or facilitates delivery, for example:
Company name
Apartmentnumber
c / o
If you have a short and simple delivery address, you can leave the field blank as it is not mandatory.
Please contact us, CLICK HERE and we will help correct the problem.
Remember to enter your order number for fast and efficient handling of your case.
Unfortunately, we have no technical possibility to change the delivery method in your order afterward.
If you have not received a notification for your order / shipment, please email us here via the widget or to customerservice@bjornborg.com and we will help you.
Bring is currently having a technical problem with sending out notifications.
As of 1 January 2021, If your order value exceeds £ 135.00, you as a customer will have to pay for the import costs.
Please place multiple orders if your shopping bag value exceeds £135 to avoid these costs.
Our sizes are in EU standards.
To find your perfect fit, please press on a product and then you will find the size guide at the right hand side of the product image.
Size translation:
XS = 34
S = 36
M = 38
L = 40
XL = 42
XXL = 44
The Björn Borg customer service team handles all support via e-mail and not via telephone.
If you have questions about your order, please CLICK HERE to contact us and we will help you! Our aim is to answer all emails within two working days, 9-16 CET.
Send us a request in the form at the bottom of this page, or press the small "Help" symbol in the bottom corner.
We aim to respond to all emails within two working days.
We are open and at your service (CET):
Monday - Friday 09:00 to 16:00
Saturday, Sunday and Swedish public holidays: Closed
You can find our chat if you press the symbol in the lower corner "Help". When we are not online, our chatbot will help you as best as it can.
If the chat does not come up when you need us, you are welcome to contact us via email.
We always respond to our customers within 2 working days. If you did not receive a response from us, please also check your spam alt. send us a new email.
We are closed on public holidays.
In order to get your claim handled, we kindly ask you to contact the store where they were purchased as a distributor we cannot exchange/judge any complaints from direct customers. Claims like these need to be handled by the original point of purchase so please contact the store and they'll help you further. My best advice to you is either to go back to the store or email them.
1. CLICK HERE to register your complaint. We need a photo of the damaged product, where our logo is clearly visible, along with a written description explaining the problem. Do not return the product to us, please keep it until you have received a response from us.
2. Once our customer service has handled and approved your complaint, they will contact you via email.
We have physical stores in Sweden, the Netherlands, Finland and Belgium.
- To see contact details CLICK HERE.
If you have forgotten your password, click in the right corner on the little figure.
You will then find a "Reset password" bottom.
You will receive an email to your registered email address containing a link to reset your password. If you can't find the email in your inbox, please check your spam. Please allow a couple of minutes before the email lands.
Please be sure you are on the right country site when you request your password.
Creating your own account on bjornborg.com is easy. To register your information, simply click here or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your orders and receive emails about your order.
Björn Borg values your privacy. Please click here to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.
Enjoy the advantages of your own account at bjornborg.com:
- Order History
- Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.
- News & Exclusive Offers.
Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more! Sign up right here
The order will only appear on your account when it is sent, provided you were logged in when the purchase was made.
Yes, you will be able to keep your bonus check upon return. We will notify you via email when your return has been received and what your new bonus check code is.
When a bonus voucher is created, you will find it in the checkout step, provided you are logged in. If there is an active bonus check to use, you can select it under the discount code box.
Your bonus check is valid for 6 months.
To get a bonus check you need to reach 1000 Points = 100€ / 100$ / 100£.
As a TEAM BORG member, you´ll get a 5% bonus on everything you shop. 1€ / 1$ / 1£ = 10 points.
1000 points = 1 voucher á €5.00
When a bonus voucher is created, 1000p is removed per each bonus check. But you keep your total bonus that governs what membership level you are at.
For your convenience, we offer a wide range of the most popular payment methods when shopping on our site.
- Card payment - credit or debit card (Visa, Mastercard)
- Klarna invoice - Pay as you wish and keep track of your purchases in the Klarna app.
- Direct Payment (Payment directly through your bank)
- Paypal
The displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which have to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.
If the product is out of stock, it cannot be added to the shopping cart.
When many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur.
During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the webshop, please consult our terms and conditions.
During Black Friday: Order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!
If you want to exchange an item, we kindly ask you to place a new order. We are unable to administrate exchanges in connection to returns in our warehouse. Unfortunately, we cannot apply sale prices to an order placed outside the sale period.
As stated in our Terms and Conditions: Promotions and discount codes are only valid on new orders and cannot be applied retrospectively. All sale prices are valid only on selected items and current stock within the sales period.
Discount codes cannot be used on already reduced prices nor in combination with other offers. You can only use one promo code per purchase. However, you can combine discount codes together with gift cards and bonus checks.
In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.
The discount code does not work, it may be because it can not be combined with other discounts.
If you have more questions, please contact us at customer service.
Our boxers are only sold in the packaging that you see on the site. It is not possible to buy a color or a print separately if the product is not sold as a 1-pack.
We create sports fashion designed to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.
To find your perfect fit, please press on a product and then you will find the size guide at the right hand side of the product image.
Cotton underwear should not be washed over 40 degrees nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener or tumble dry.
We do recommend you to consult the washing instructions in your product for detailed care instructions.
We do not have lady panties with the "old" wide waistband for the moment. Our production department is working on developing our ladies' panties all the time and has now made a narrower and softer elastic band which has been greatly appreciated. But many customers have also given feedback that the old model is missing and our production team are working on a solution here. But unfortunately, we do not know if or when these are in range again.
You will find our underwear guide if you CLICK HERE.
Made of 90% Polyester and 10% Elastane.
Our Sports boxer is constructed to let you go further. Light as a feather and keeping you dry, the high-performance material, empowers you to take that extra rep. Not because you have to, but because you can.
There are no inner shorts on our Tennis dresses. We recommend buying the matching "Ace Minishorts".
If you don't see the product on our website, it is out of stock.
Björn Borg works actively to reduce our carbon footprint as well as secure good working conditions and respect the human rights of people manufacturing our products.
For full insight in our sustainability work, check out THIS LINK.